Return Policy
Last Updated: December 11, 2024
Return Period
– You have 30 days from the date of delivery to initiate a return
– Items must be unworn and in original condition with all tags attached
Eligible Items
All t-shirts and garments purchased from www.kpmerch.com are eligible for return or replacement if:
– They arrive damaged or defective
– They don’t match the description on our website
– The wrong size or item was shipped
– You’re unsatisfied with your purchase
Return Process
Contact our customer service team to initiate a return
– You will receive return instructions and a return shipping label
– Package the item securely in its original or similar packaging
– Attach the provided shipping label
– Ship the package back to us
Refunds and Replacements
– We will reimburse the full purchase price of the item
– Original shipping costs are not refundable unless the return is due to our error
– We will send a replacement item if preferred
– Refunds will be processed to the original payment method within 5-7 business days of receiving the return
Return Shipping
KPMerch will cover the cost of return shipping.
Non-Returnable Items
The following items cannot be returned:
– Items that have been worn, washed, or damaged after delivery
– Items without original tags
– Items marked as final sale or clearance
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- We will process a replacement or refund promptly
- You will not be responsible for return shipping in these cases
Exchanges
We do not offer direct exchanges at this time. If you need a different size or item:
- Return the original item following our return process
- Place a new order for the desired item
Contact Information
For questions about returns or to initiate a return, please contact: Info@Kpmerch.com